Terms & Conditions

Terms & Conditions

Effective Date: 05/17/2025
Last Updated: 05/17/2025

Welcome to Tashoo — a premium multivendor e-commerce platform connecting buyers, sellers, and delivery partners across the world.

By using tashoo.com or the Tashoo mobile app, you agree to be bound by these Terms & Conditions. If you do not agree, please refrain from using the platform.

1. Definitions

  • “User”: Any individual or entity using the Tashoo platform.

  • “Buyer”: A user purchasing goods or services through Tashoo.

  • “Vendor”: A seller or business listing products on the Tashoo platform.

  • “Delivery Partner”: Individuals or companies handling product delivery.

  • “We”, “Our”, “Us”: Refers to Tashoo.

2. Account Creation

All users must:

  • Be at least 18 years old (or have parental/guardian consent).

  • Provide accurate, current, and complete registration information.

  • Be responsible for maintaining the confidentiality of their password.

We reserve the right to suspend or terminate accounts found to be in violation of our policies.

3. Buyer Terms

Buyers agree to:

  • Pay for all orders placed using their account.

  • Provide accurate delivery information.

  • Avoid fraudulent chargebacks or false claims.

  • Not misuse the platform (abuse, harassment, or exploitation).

Returns, refunds, and complaints are subject to our Return & Refund Policy.

4. Vendor Terms

Vendors must:

  • List products/services that comply with all local and international laws.

  • Fulfill orders in a timely and professional manner.

  • Provide genuine, non-counterfeit, and accurately described products.

  • Maintain proper inventory levels.

  • Handle customer service for their own products.

Tashoo reserves the right to:

  • Delist any item without prior notice.

  • Withhold vendor payouts in case of unresolved disputes or complaints.

  • Terminate vendor accounts for repeated violations.

5. Delivery Partner Terms

Delivery partners must:

  • Ensure secure and timely delivery of packages.

  • Treat all products and customers with care and respect.

  • Comply with traffic laws and safety standards.

  • Never open, tamper with, or misuse any packages.

Failure to follow guidelines may result in removal from the platform and potential legal action.

6. Payments & Fees

  • Tashoo may charge a service or commission fee from vendors.

  • All payments are processed via secure third-party gateways.

  • Refunds (if applicable) are processed according to our refund policy.

7. Prohibited Activities

Users of all types may not:

  • Violate any applicable laws or regulations.

  • Engage in fraudulent, misleading, or deceptive conduct.

  • Infringe on intellectual property rights.

  • Use bots or unauthorized scripts.

  • Post offensive or inappropriate content.

8. Intellectual Property

All content on Tashoo (logos, designs, content, etc.) is the property of Tashoo or its licensors. You may not copy, modify, or use it without permission.

9. Termination

Tashoo reserves the right to suspend or terminate any account, at its sole discretion, for:

  • Breach of these Terms

  • Fraudulent or suspicious activity

  • Abuse of the platform or its users

10. Limitation of Liability

Tashoo is not liable for:

  • Product defects or delays caused by vendors or delivery partners

  • Any indirect, incidental, or consequential damages

  • Service disruptions or data loss beyond our control

Use the platform at your own risk.

11. Privacy

Your use of Tashoo is also governed by our Privacy Policy. By using the platform, you agree to the collection and use of your information as described there.

12. Governing Law

These terms shall be governed by the laws of Pakistan and applicable international trade laws. Any disputes shall be resolved in the courts of jurisdiction of [Insert preferred legal city].

13. Contact Us

For any questions or concerns, contact:

📧 Email: support@tashoo.com
📞 Phone: +44 114 706 3104